ABF Retail Banking Awards 2018

Thu, 12 July 2018
Shangri-La Hotel, Singapore


The Asian Banking and Finance Retail Banking Awards is back on its 13th year as it aims to yet again recognise banks that stand out with groundbreaking products and services despite the various challenges the banking sector is facing.
The industry’s push towards digitalisation has greatly affected retail banks across the region, with many banks having to shut down physical branches in light of customers’ changing behaviours and preferences. The rise of fintechs has also raised the question of whether banks must compete or collaborate with these disruptors. On top of all these, banks also have regulatory and compliance issues that need to be constantly monitored.
If your bank launched a product or service that proves to be an industry game changer amidst all the market challenges, nominate now and be among the esteemed winners at this year's Retail Banking Awards.
The Retail Banking Awards brought together more than 200 senior bankers last year at the awarding ceremonies where 65 Asian banks from 30 countries were hailed as winners.


  • Domestic Retail Bank of the Year, which is open to predominantly domestic banks
  • International Retail Bank of the Year, which is open to predominantly international/foreign banks operating in a market.
  • Rural/Cooperative Bank of the Year
  • Finance Company of the Year, which is open to non-bank financial institutions
  • Advertising Campaign of the Year
  • Automobile Lending Initiative of the Year
  • Branch Innovation of the Year
  • Consumer Finance Product of the Year
  • Core Banking System Initiative of the Year
  • Corporate Social Responsibility Program of the Year
  • Credit Card Initiative of the Year
  • Debit Card Initiative of the Year
  • Digital Banking Initiative of the Year
  • Employer Award of the Year
  • Financial Inclusion Initiative of the Year
  • Gold and Precious Metals Bank of the Year
  • Mobile Banking Initiative of the Year
  • Mortgage and Home Loan Product of the Year
  • New Consumer Lending Product of the Year
  • Online Banking Initiative of the Year
  • Online Securities Platform of the Year
  • Open Banking Initiative of the Year
  • Service Innovation of the Year
  • SME Bank of the Year
  • Social Media Initiative of the Year
  • Wealth Management Platform of the Year
  • Website of the Year
  • Technology Case Study of the Year - Open to all banking vendors

Deadline for submission: 18 May 2018, Friday
Awards dinner: 12 July 2018 at the Shangri-La Hotel, Singapore

For 2017 list of winners, click here.
For 2017 awards dinner gallery, click here.

“I would like to thank the Asian Banking and Finance for giving us the award for the Domestic Retail Bank of the Year - Singapore. In criteria for judging, one of the key things that judges look for is how nominees make banking easier and seamless for customers. Based on the technology that we introduced to the marketplace in the past one to one and a half years, we believe that we have made that easy for our customers and this is exactly the core reason why ABF has given us this award, so thank you for the recognition.” Han Kwee Juan, CEO & Country Business Manager, Citibank
“It's great honor for us to be awarded Retail Bank of the Year for Sri Lanka, China, Vietnam and entire Asia Pacific region, thank you very much. We keep customers at the centre of everything that we do, which I think is a big part of our success. We are very happy with the recognition and will continue to focus and invest in Asia Pacific.” Anurag Mathur, Head of Retail Banking & Wealth Management, HSBC Bank (Singapore)

For more details, contact:
Marianne Avilla
+65 3158 1386 ext 223