BRANCH BANKING | Alyssa Divina, Philippines

How BPI fused heritage and future in revamped Makati branch

This is the bank’s first branch to have an interactive screen.

Nestled in the Philippines’ top financial district, the Bank of the Philippine Islands’ Makati City Main branch has been upgraded and given a new look to reinforce its status as an all-in-one banking hub.

Located in the Makati Stock Exchange Building, the branch is in line with BPI’s commitment to enhance customer experience through face-to-face transactions, a spokesperson told Asian Banking and Finance. Measuring 2,943 sqm, the Philippine bank opened its new location in October.

Its simplistic yet modern design sprinkled with BPI’s signature red and white color reflects the marriage of the bank’s 168-year heritage and its ongoing efforts for digitisation.

“BPI Makati Main has become a go-to branch for transactions that need special handling and arrangements,” the bank explained.

The renovated branch features a corporate banking centre, dedicated spaces for preferred clients, and BPI’s first-ever interactive screen where customers can browse and access banking products and online services.

Alongside the aforementioned amenities, BPI Makati Main will also provide specialised and in-demand services such as “exotic currencies” baht, yen and won, large safety deposit boxes not available in other branches, meeting spaces for retail clients, and a provision for clients with disabilities in the preferred banking section.

BPI hopes to expand the branch by another 179 sqm come December this year.

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